MGA Unveils Licensee Relationship Management System

MGA Unveils Licensee Relationship Management System

A new "Licensee Relationship Management System" has been launched by The Malta Gaming Authority (MGA). This new user-friendly system is part of Malta's regulatory body's effort to improve communications quality and efficiency with its present and potential licensees.

The new service was developed in partnership with Microsoft, and is accessible via a secure and dedicated web portal. The service was purposely designed to simplify and digitize various land-based and online processes.

This project will roll out in different phases. In phase one of the project, the Malta Gaming Authority will launch:

• Online applications for remote gaming licenses
• Online Dynamic Seal URL requests
• Online submission of Players Liability and Gaming Tax Reports

The project's next phase will see the new Licensee Relationship Management System extend to land-based operations. This will include, casinos, the national lottery, commercial bingo, gaming parlors, and so on.

According to the MGA, the system will give gaming operators the power to digitally track the state of their applications and meet regulatory requirements with greater efficiency. It will also improve the two-way communications between the regulatory boy and its customers.

"The MGA is taking another step towards achieving efficiency and innovation in the way it conducts its function as a regulator by applying information technology in regulatory processes," said MGA Executive Chairman Joseph Cuschieri.

"Our main objective remains; that of exceeding the expectations of all our stakeholders at large, and this portal goes a long way in achieving that," Cuschieri added.

About The Author

As both a player and a fan of strategy analysis in the area of online gambling, my goal is to share the latest information and news about online casinos and the games that they offer. My background was originally in writing guidebooks for the individual games, as well as for tournaments, but after a decade of that, I chose to expand my experience to writing honest, objective, and helpful articles.

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