What to Expect from Online Casino Customer Service

  • Before signing up with a Casino, consider the customer support offered to players.
  • Online Casinos will usually offer customer support via phone and email as well as an FAQ and information database on the website.
  • The best Online Casino Customer Service will offer Live Chat support.

Online Casino Customer service represents an important aspect of any company, and Online Casinos prove no exception. Should any questions or concerns come up during gambling (and inevitably they do!), it’s important to find Casinos with supportive staff standing by to help.  Before joining an Online Casino, you should check the types of customer support options available.

So what should you look for when it comes to online casino customer support? All Casinos will offer some basic contact information such as a snail mail address or e-mail address. In addition, many will provide e-mail addresses for specific departments within the company so you can get in touch directly with the appropriate staff member. Most of the major gambling sites contain a FAQ section and database of information. This way you can research information to answer your question before contacting the casino staff.

The best casino customer support will go above and beyond by offering the most convenient ways to contact their staff. These sites provide international toll-free telephone lines available around the clock in the player's language. The better Online Casinos will also provide 24/7 customer support via Live Chat in multiple languages. Before signing up, test the casino’s Live Chat support to see how quickly a staff member responds. Some gambling sites go as far as to provide chat support via popular instant messenger platforms such as Skype, ICQ, Windows Live Messenger, etc.

To find out how we rank gambling sites based on customer service, explore our Online Casino Reviews.